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Warranty & Returns

Last updated 2026-10-06

Warranty & Returns

Last updated: [DATE]

YanSyn stands behind every cabinet and oven we build. This page sets out our warranty and the rare cases where equipment can be returned.

1. Warranty period

  • Standard warranty: [WARRANTY_MONTHS] months from the Bill of Lading date (or date of delivery under DDP).
  • Extended warranty and on-site service packages are available on request.

2. What is covered

Manufacturing defects and failure of core components under normal use and correct installation, including the dehumidification module, microcomputer controller, Honeywell sensors, heaters/fans (YSHG) and cabinet structure. Free repair or replacement of defective parts, plus remote technical support.

3. What is not covered

  • Consumables and wear items (desiccant cartridges beyond their service life, gaskets, filters, fuses);
  • Damage from misuse, incorrect voltage, unauthorized modification or repair, or improper packing by the buyer;
  • Normal wear, cosmetic marks, or performance drift outside the agreed specification range caused by ambient conditions;
  • Force majeure (fire, flood, earthquake, power surge) and accidents.

4. Claims and RMA process

  1. Notify us within the warranty period at sales@yansyn.com or +86 177 6806 7572, with the unit serial number, photos/video and a description.
  2. Our engineer responds within 24 hours; most issues are resolved remotely with guidance and spare parts.
  3. If a part is defective, we ship a replacement free of charge (under EXW/FOB, buyer covers return-freight of the faulty part if requested).
  4. For on-site repair under an extended-service plan, we arrange a service engineer.

5. Returns

  • Our products are made-to-order industrial equipment built to a signed specification; therefore they are generally non-returnable for change-of-mind.
  • Defective on arrival (DOA): if a unit is significantly non-conforming on delivery, notify us within [REPLACE_WINDOW] days with evidence; we will repair or replace at our cost.
  • Any return requires a Return Material Authorization (RMA) from us. Units returned without RMA may be refused.
  • Returned goods must be in original, resellable condition with all accessories; a restocking fee may apply for authorized returns.

6. Spare parts and after-sales

We keep spare parts in stock and provide documentation, remote commissioning and ongoing support after delivery. Calibration and preventive-maintenance services are available.

7. Limitation

Our total liability under warranty is limited to repair or replacement of the defective unit or part. These terms do not affect mandatory statutory rights in your jurisdiction.

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